Refund and Return Policy

Refund and Return Policy

Our Commitment

At Sit & Shred, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward return and refund policy.

Return Window

You have 14 days from the date of delivery to return items for a full refund or exchange. Items must be returned in their original condition.

Eligible Items

Most items can be returned, but please note the following exceptions:

  • Items must be unused and in original packaging
  • Items must include all original tags and labels
  • Custom or personalized items cannot be returned unless defective
  • Sale or clearance items may have different return policies

Non-Returnable Items

  • Items damaged by normal wear and tear
  • Items returned after 14 days
  • Items without proof of purchase
  • Gift cards and digital products

How to Return Items

  1. Contact Us: Email us or use our contact form to initiate a return
  2. Get Authorization: We'll provide you with a return authorization number and instructions
  3. Package Items: Securely package items with all original materials
  4. Ship Back: Use the prepaid return label we provide (for eligible returns)

Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 7-14 business days
  • Refunds will be issued to your original payment method
  • You'll receive an email confirmation when your refund is processed
  • Bank processing times may vary (typically 3-5 business days)

Exchanges

We're happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns, and we'll ship your replacement item once we receive the original.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the issue
  • We'll provide a prepaid return label
  • Full refund or replacement will be provided
  • No return shipping costs for you

Return Shipping

For most returns, we provide a prepaid return shipping label. However, customers are responsible for return shipping costs in the following cases:

  • Change of mind returns
  • Wrong size ordered
  • Items returned without authorization

International Returns

International customers are responsible for return shipping costs and any customs fees. Please contact us before returning international orders.

Contact Us

Questions about returns or need to start a return? We're here to help:

  • Email: sitandshred@gmail.com
  • Contact form on our website
  • Response time: Within 24 hours

This policy applies to purchases made through our website. Different terms may apply to items purchased through third-party retailers.